A will-call is a ride with no set pickup time. It’s usually the ride home, when no one knows how long the visit will take. The time on it is only a guess until the rider calls.
Book it
Book the trip as usual in Plan a new trip, and select Round trip to add the ride home. See Book a trip.
On the ride home, turn on Will-call. Type your best guess in Pickup time. It helps you plan, and no one is promised that time.
Select Create trip. In “Trip created.”, the ride home says Will-call instead of a pickup time.
On Dispatch, the guessed time shows with a ~ in front, like ~2:30 PM. You can give the trip to a driver ahead of time. Their app shows it as waiting on the passenger, and they can’t start it yet.
When the rider calls
On Dispatch, find the trip and select Passenger is ready. It’s on the trip’s card under Unassigned, or in the trip’s menu once a driver has it.
Pick Now to send the driver right away. If the rider wants a set time, pick Later today and type it.
Select Pick up now, or Pick up at with the time you typed. You’ll see the time the driver has to be there by.
If the rider calls the driver instead, the driver can tap Passenger is ready in their app.
Good to know
- The driver has 60 minutes to get there, counted from when you mark the rider ready, or until the time they asked for if that’s later. To change it, go to Settings › Ryder Go (AI) and find Will-call pickups. See Ryder Go settings.
- Ready riders go first. A rider who called and has no driver yet moves to the top of Unassigned, and Dispatch in the menu on the left shows a count. Give that trip to a driver right away.
- Ryder Go waits for the call. It plans a will-call only after the rider is marked ready.
- It works on the trip’s day only. Passenger is ready shows only on the day the trip is booked for.
If something looks wrong
| What you see | What to do |
|---|---|
| There’s no Passenger is ready | Check that Dispatch shows the trip’s own day. Once a rider is marked ready, the button goes away. |
| “That time has already passed. Pick a later time, or Now.” | You picked Later today with a time that has passed. Type a later time, or pick Now. |
| The driver can’t start the trip | The rider isn’t marked ready yet. Select Passenger is ready on Dispatch, or ask the driver to tap it in their app. |