Passkeys and two-step verification
Protect your HealthRide sign-in from Settings under Security, where you can set up a passkey (the easiest option) or six-digit codes from an authenticator app.
Your account holds passenger and trip information, so a password alone is not enough. Open Settings and choose Security to add a second layer. The Account security card at the top shows Protected once you have set something up, or Not set up if you have not.
You have two options. We recommend a passkey — it is the easiest by far.
Set up a passkey (recommended)
A passkey lets you sign in with your device unlock — fingerprint, face recognition, or your computer's PIN. There are no codes to type, and passkeys cannot be phished.
Open Settings, choose Security, and find the Passkeys card.
Click Set up passkey. Your browser will ask you to confirm with your fingerprint, face, or PIN — the same way you unlock your device.
Your new passkey appears under Registered passkeys. Next time you sign in, click Sign in with passkey on the login page instead of typing your password.
You can add a passkey on each computer you use — click Add another passkey on that device. To remove one, click Delete next to it in the Registered passkeys list.
Set up authenticator app codes
If you prefer, you can use six-digit codes from an app like 1Password, Google Authenticator, or Microsoft Authenticator.
On the Security page, find the Authenticator app card. Enter your Current password and click Start authenticator setup.
Copy the Setup key into your authenticator app. The app starts generating six-digit codes.
Type the current code under Verification code and click Verify code.
HealthRide shows a set of Backup codes. Click Copy and store them somewhere safe — printed and filed works well.
From then on, after you enter your password, a Verify sign-in screen asks for the current code from your app. If your phone is lost, switch to the Backup code tab on that screen and enter one of your saved codes.
Save your backup codes
Backup codes are shown once, during setup. Without them, losing your phone can lock you out of your account.
What next? See Roles and permissions to control what each team member can do.
Roles and permissions
HealthRide has six roles — Owner, Admin, Office, Dispatcher, Billing, and Viewer — and you change someone's role from Settings under Team, in the Members list.
Your subscription
Manage the plan, payment method, and invoices for your own HealthRide subscription from Settings under Subscription — this is what you pay HealthRide, not what your customers pay you.