Stuck, or something isn’t working? Send us a message from inside HealthRide. A real person on our team reads every one.
Ask for help
At the bottom of the menu on the left, select Support & feedback. The Support tab opens.
In the How can we help? box, tell us what’s going on. Name the trip, driver or invoice, and say what you expected to happen. Put the main point in the first line. It becomes the title in your list.
Next to How urgent is this?, pick Not urgent, Normal or Urgent. It starts on Normal.
Select Send message. You’ll see “Message sent. We’ll reply here and by email.” and the conversation opens.
Read our answer
When we answer, the person who sent the message gets an email that says “HealthRide support answered your question”. Select Read the reply in it. In HealthRide, a dot shows next to Support & feedback in the menu.
Your messages are listed under Your conversations. Each one shows where it stands:
- Sent: we have it.
- We’re on it: we’re working on it.
- Waiting on you: we need something from you. Open it and reply.
- Solved: it’s done. Solved conversations fold away under Solved at the bottom of the list.
To reply, open the conversation, type in the box at the bottom and select the send button. When you’re all set, select Mark as solved. If you write again later, it opens again.
Share an idea
On the Support & feedback page, select the Feedback tab.
In What would make HealthRide better for you?, type your idea in one line. To explain more, select Add more detail.
Pick An idea or Something I love. Then select Send idea, or Send for something you love.
Your ideas show under Your ideas, with how far each one has come: Sent, Planned, Building or Live.
Good to know
- Your whole team sees your company’s conversations. Only the person who wrote the message gets our reply emails.
- Viewers can read but not write. People with the Viewer role see conversations and ideas, but can’t send them.
- Something broken? Use Support, not Feedback. We reply to Support messages. Ideas show their progress instead.
- Can’t sign in? Email us at support@healthride.app.
If something looks wrong
| What you see | What to do |
|---|---|
| Send message stays gray, or you see “A few more words, please” | Write at least a short sentence. A message needs 10 characters or more. |
| There’s no How can we help? box | Your role can read conversations but not send them. Ask your owner or admin to send it for you, or to change your role. |
| No email when we reply | Only the person who sent the message gets one. In Settings › Account › Notifications, turn on Email for System alerts. |