The Live map answers “where is my driver?” at a glance. Each driver shows on the map with what they’re doing, and the list beside it groups them by who’s on a trip, who’s free and who’s offline.
Steps
In the menu on the left, select Live map. The map opens, with the Live fleet list on the right.
At the top of the list, select All, On a trip, Online or Offline. Each shows how many drivers it has. To find one driver, type their name in Search drivers….
Select a driver on the map or in the list. If they’re sharing their location, their card opens on the map with what they’re doing, when their location last came in, their trip or Next pickup, and their vehicle.
For a driver on a trip, the map draws the route, with a green dot at the pickup and a red pin at the drop-off. The other drivers fade until you close the card.
To reach the driver, select Message, or select their phone number to call. Driver profile opens their page.
To see everyone again, select the square button at the bottom right of the map. The plus and minus buttons zoom in and out.
What the map shows
Each driver is their photo in a colored ring, or a small car if they have no photo. A pointer shows which way they’re heading. The color says what they’re doing:
| Color | What it means |
|---|---|
| Green | Online, with no trip coming up |
| Blue | Has a pickup coming up |
| Indigo | On the way to the pickup |
| Amber | At the pickup, or on a break |
| Teal | Rider on board |
| Light blue | At the drop-off |
| Red | The driver marked the rider late |
The driver’s card says the same thing in words, like En route to pickup or On break. A purple pin with a house marks your headquarters.
Good to know
- The map updates by itself. The badge at the top left says Live and how many drivers are sharing their location.
- A driver who asked for a call shows a red strip, “Asked for a call”, at the top of their card. Select Done after you call them. See Run your day on the Dispatch board.
- Want a rider’s family to follow one ride? Open the trip and select Share tracking link.
- Who can see it: owners, admins, dispatchers, office staff and viewers.
If something looks wrong
| What you see | What to do |
|---|---|
| “No drivers are sharing location right now.” | No driver is on shift with location turned on. Ask your drivers to start their shift in the driver app. |
| A driver on a trip says “No live location” | Their phone stopped sending its location, for example in an area with weak signal. Message or call them. The card shows when it last came in. |
| The badge at the top left says Realtime issue | Locations aren’t updating right now. HealthRide keeps trying. Check your internet connection. |