The driver app
Drivers join with an invitation code, sign in with a password or Google or Apple, run their trips, and check a vehicle out at the start of a shift and back in at the end.
Your drivers use the HealthRide driver app on their phone. Here's what happens on their side, from the invitation to the end of a shift.
Accepting the invite
When you invite a driver, they receive an 8-character invitation code by email or SMS. In the app, the driver:
Enters the invitation code. The app confirms your company name and who the invite is for.
Confirms their details: name, email, and phone. The email must match the one you used on the invite.
Enters their driver's license number and its expiration date.
Creates their sign-in: a password, or Sign in with Google or Sign in with Apple. If they use Google or Apple, that account's email must also match the invite.
Once they finish, they're signed in and connected to your company. On your Drivers page, their status changes from Invited to Active, and the Driver app column shows "Linked".
Email must match
If the driver signs in with a Google or Apple account under a different email, the invite won't go through. Revoke the invite and send a new one to the email they actually use.
Running trips
Drivers see the trips assigned to them for the day. As they work — heading to a pickup, arriving, driving with the passenger on board — the app reports their progress. You see it live in the Now column on the Drivers page: En route, Arrived, On trip, On break, or Offline.
Starting and ending a shift
At the start of a shift, the driver checks out a vehicle in the app: they pick the vehicle, enter the starting odometer reading, and can complete a quick pre-shift inspection.
At the end of the shift, they check the vehicle back in: they enter the ending odometer reading and can add notes or a post-shift inspection. This keeps your mileage and vehicle records accurate without any typing on your end.
What next? See Add a vehicle to set up the vehicles your drivers will check out.
Add a driver
Invite a driver from the Drivers page by sending them an invitation code by email or SMS, which they use to join your team in the driver app.
Add a vehicle
Add a vehicle from the Vehicles page by clicking Add vehicle and entering its name, type, capacity, and other details, plus an optional photo.