With a booking form, riders and families can ask you for a ride any time, without calling. Each request comes to you first. Nothing goes on your schedule until you accept it.
Steps
At the bottom of the menu on the left, select Settings. Under Operations, select Booking forms.
Select Create booking form. The Create booking form box opens.
In Form name, type a name only you will see, like Main website.
If you need to, open More options. There you can set the Minimum notice riders must give, ask for a date of birth or email, and set a Button color to match your website.
Select Create form. Your form shows on the page with four tabs:
- Add to your website: code for an HTML or custom-code block on your site. The form shows right on the page.
- Simple embed (fixed height): for website builders that block that code.
- Share a link: a link for emails and texts, and a QR code to print.
- Ask AI to add it: a prompt for an AI website builder’s chat.
Pick a tab and select Copy code, Copy link or Copy prompt. Paste it into your website, or share the link. Not sure which tab fits? Open Works with your website builder at the bottom of the page.
What riders do
Riders fill in four short pages: Who’s riding, What do you need, Where and when, and Review & send. They can ask for a ride back, at a set time or as a will-call. After Send request, they see “Request sent” and a confirmation code. If they checked Text me updates about this trip, they get a text when you answer.
What you see
The request shows in Trips, on the Requests tab, marked Website. Accept or reject it there: see Accept or reject trip requests. If the rider is already in Passengers, the request goes to them. If not, HealthRide adds them.
Good to know
- Riders pay their own way. Requests from the form bill the rider. If one payer covers every ride, like on a facility’s own website, pick it in More options under Bill these requests to one payer instead.
- Pause it any time. Select Pause new requests on the form, and Resume to turn it back on. The code can stay on your website.
- Keep it on your own site. In More options, add your website under Allowed websites, and no one can copy the form onto another site. Editing the form later doesn’t change the code on your website.
If something looks wrong
| What you see | What to do |
|---|---|
| There’s no Booking forms in Settings | Only owners and admins can see it. Ask your owner. |
| Riders see “This provider needs at least 2 hours notice.” | That’s your Minimum notice. Lower it in More options, or ask them to call you. |
| The form doesn’t show on your website | Your website builder may block the code. Use Simple embed (fixed height), or share the link. |