Record a payment
Open the invoice, click "Record payment", and log a check, ACH, wire, or cash payment so the balance goes down.
When a facility pays outside HealthRide — a check in the mail, a bank transfer, cash at the front desk — record it against the invoice so your books stay right.
Payments made through a payment link record themselves. You only do this for money that arrives on its own.
Go to the Billing page and open the Invoices tab.
Click the invoice to open its details, then click Record payment.
Check the Amount. It starts at the full balance. Enter a smaller amount for a partial payment — you cannot record more than what is owed.
Pick the Method: Check, ACH, Wire, Cash, External, or Other.
Set the Received date — the day the money actually arrived, not today's date if you are catching up.
Add a Reference such as the check number, wire ID, or ACH trace. This is what you will search for months later, so it is worth the ten seconds.
Add Notes if there is anything unusual, then click Record payment.
What happens next
The invoice balance drops by the amount you recorded. When the balance reaches zero, the invoice shows Settled and the facility's "Owed" amount on the Facilities tab goes down. The payment also appears under Recent activity on the Activity tab.
If a facility sends one check covering several invoices, record it as a separate payment on each invoice, splitting the amount to match. Use the same check number as the reference on each one so they are easy to tie together later.
What next? Get paid online.
Create and send invoices
Open the facility, click "Create invoice", review the completed trips it covers, and email a secure payment link in one step.
Get paid online
Connect Stripe under Settings then Payments so facilities and self-pay passengers can pay you by card or bank, with payouts sent to your bank account.