A shift puts one driver in one vehicle for set hours on one day. Shifts matter because they feed the dispatch board: a driver only gets a row on the board when they have a shift that day, and Ryder Go (our dispatching AI) only plans with drivers who have one. If a driver is missing from the board, their shift is almost always the reason. Each shift also shows up in the driver’s app.
You plan shifts on the Crew schedule, in Settings under Operations. You set most shifts up once, and day-to-day changes can be made right on the dispatch board from each driver’s row. The calendar button at the top right of the dispatch board opens it too, on the day the board shows.
Reading the page
Every vehicle has a row, and the day’s shifts sit on it as blocks along the hours. Each block shows the driver, the hours and how many trips the shift has. The week across the top moves between days, and its arrows move a whole week.
The line under the week explains the blocks:
- Blue is scheduled, green is driving now, and grey is done.
- ⟳ means the shift comes from weekly shifts.
- ✎ means that day was changed on its own, so it keeps its own hours even when the weekly shifts change.
- Dashed blocks are weekly shifts further ahead. Click one to change those weekly shifts.
Add a shift
Click an empty part of a vehicle’s row, or click Add shift at the top.
Pick the vehicle and the driver, the date, and the start and end time.
Click Add shift. It appears on the dispatch board and in the driver’s app right away.
A shift ends by midnight. For work past midnight, add a shift for the next day.
You can also add a shift right on the dispatch board: click + Add shift under a driver’s name, or Add shift in their menu.
Repeat a shift every week
In Add a shift, turn on Repeats every week, tick the days, and set the hours. Different days can have different hours: click Different hours on some days?. Pick an Until date, or leave it empty to keep it going.
The weekly shifts keep going on their own until you change, pause or stop them. If the driver already drives that vehicle every week, the form shows those weekly shifts and saving updates them.
Change one day, or every week
Click a shift to open Edit shift. You can change the vehicle, the driver and the hours.
- For a shift from weekly shifts, Change every Wednesday (or whichever day it is) applies the change to every one of those days. Leave it off to change only this day.
- If the new driver or vehicle can’t take some of the shift’s trips (a rider’s driver preference, a missing space or credential), the dialog lists them and why. Move anyway sends those trips back to Unassigned.
- Remove shift takes the day off. Its trips go back to Unassigned.
- Once a driver has started, you can swap the driver or End shift now. A shift ended by mistake today can be clocked back in.
Pause or stop weekly shifts
Click Weekly shifts at the top to see everyone’s weekly shifts, then click one. From there you can change the days, hours and end date, Pause (and later Resume), or Stop repeating.
What next? The dispatch board