Create a trip
Book a trip from the Trips page or the dispatch board by clicking Plan trip, choosing a passenger, setting pickup and dropoff, and clicking Create Trip.
You can book a trip from two places: click Plan trip on the Trips page, or New Trip at the top of the dispatch board. Both open the same "Plan a New Trip" window.
Under Passenger & Billing, choose the passenger. Their saved home address and facility (if they have one) appear below the field, so you can reuse them in the next step.
Pick the Service Type: Regular, Wheelchair, or Stretcher.
In the Route section, enter the pickup and dropoff addresses. If the passenger has saved addresses, click Use home or Use facility instead of typing. Then set the Pickup Date & Time.
Optionally pick a Driver and Vehicle. You can leave both as "Unassigned" and assign the trip later on the dispatch board.
Click Calculate route & pricing. You'll see the route on a map with the distance, duration, and fare.
Under Payer & fare, choose who pays: Passenger self-pay, Facility pays, or Record later. You can type a different amount in Final Fare (you can override).
Click Create Trip.
Round trips
For a return ride, click Add Leg in the Route section. The new leg starts where the last one ended (shown as "Continues from"), so you only enter the return dropoff and a later pickup time. A trip can have up to 8 legs, and each leg can have its own driver and vehicle.
Recurring trips
For standing orders (for example, dialysis three times a week), turn on the Repeat this trip switch in the Repeats section. Set the Service Date Range and pick the days under Repeat On. The Route section becomes a "Trip Template" where you set a pickup time, plus a default driver and vehicle if you want. Click Create Recurring Trip. There's no fare step here — each day's trip is priced when it's created.
Self-pay trips offer a payment link
When you create a one-time self-pay trip, a "Trip ready" screen appears with the checkout link. You can open it, copy it to share with the passenger, or click Collect later.
What next? The dispatch board
Invite your team
Go to Settings > Team, click Invite employee, enter their email, pick a role, and click Send invitation — they get an email invite to the portal.
The dispatch board
The Dispatch page shows one timeline row per driver for the day; drag trips from the Unassigned panel onto a driver's row to assign them, or use AI Auto-Assign.