Every person on your team has a role. The role decides what they can see and do in HealthRide.
The six roles
- Owner — full access, including billing and company settings. Every company has at least one owner.
- Admin — manages the team, settings, and daily operations.
- Office — manages passengers, trips, and scheduling.
- Dispatcher — assigns and dispatches trips to drivers.
- Billing — handles invoices, claims, and payments.
- Viewer — read-only access to trips and reports. Good for someone who needs to look things up but should not change anything.
To see the full permission list behind each role, open Settings, choose Team, then click Roles & permissions. Each role card shows every permission it includes.
Change someone’s role
Open Settings and choose Team.
Under Members, find the person in the Team members list.
Click the role dropdown next to their name and pick the new role. The change saves right away — there is no separate save button.
A few rules apply:
- You cannot change your own role. Ask another owner or admin to do it for you.
- You can only assign roles below your own level. For example, an admin cannot make someone an owner. Owners can assign any role.
- If the dropdown is grayed out, the person’s role is at or above yours.
Remove someone’s access
You do not delete team members — you deactivate them. In the Team members list, click Deactivate next to the person’s name. They can no longer sign in, but their history stays in your records. Click Activate to restore their access later.
What next? See Passkeys and two-step verification to help your team protect their sign-ins.