HealthRide vs Duet
HealthRide charges a flat $59 per vehicle per month and plans your whole day in one click with Ryder Go; Duet is free under 100 trips a month, then meters your bill at a rate that comes from a sales conversation, and keeps every assignment manual.
HealthRide vs Duet at a glance
| Capability | HealthRide | Duet |
|---|---|---|
| Dispatch board | Included One daily board: drag trips onto drivers, watch live status colors update in real time. | Included One live board with every vehicle, driver, and trip, color-coded statuses, and click-to-assign. |
| Trip scheduling | Included One-time, round-trip (up to 8 legs), and recurring trips with routing and pricing built in. | Included Standing orders entered once (dialysis three times a week is their example) appear on the board automatically, plus bulk upload. |
| Route optimization | Included AI Auto-Assign suggests assignments for the selected trips; dispatcher reviews and applies. | Not offered Deliberately manual by design. Duet offers a live map and drive-time estimates, but there is no auto-assignment or optimizer; every trip is placed by hand. |
| Live GPS tracking | Included Every vehicle on one live map, fed by driver-app GPS. | Included Live map for dispatch, plus browser tracking links texted to riders and families with no app to download. |
| Driver app | Included Native iOS and Android app: run trips, navigate, update statuses, vehicle check-in. | Included iOS and Android app with trip details, navigation, clock-in/out with break tracking, and pre-shift vehicle inspections. |
| Billing & invoicing | Included Facility invoices on payment terms, self-pay payment links, checks and cash, all in one ledger. | Included CMS-1500 claims generated from trips at contract rates, monthly facility invoices, and family-readable self-pay invoices. |
| Facility portal | Included Facilities get their own portal: request rides, track vehicles live, and view and pay invoices. | Included Hospitals, rehabs, and nursing homes book and track their own trips directly. |
| Reports & insights | Included Trips, revenue, on-time performance, and driver activity with CSV export. | Included Three built-in dashboards (Graphs, Trends, and an Origin-Destination Map) with data exportable. |
| AI features | Included Ryder Go plans and assigns the entire day in one click; AI phone receptionist in development. | Included An AI phone agent answers calls 24/7, books trips onto the board, texts confirmations, and makes reminder calls. Included at no extra cost. |
| Data import & migration | Included CSV import for passengers, drivers, vehicles, and facilities that recognizes Bambi and MediRoutes layouts. | Included Migration of trip history, rider profiles, and driver information from your old software is included, and you can export everything at any time. |
| Onboarding & support | Included Guided onboarding, a public knowledge base, and direct founder support at launch. | Included Live onboarding training on video until dispatchers and drivers are comfortable; Duet says a phone call reaches a founder, not a phone tree. |
| Pricing | $59 per vehicle per month, every feature included | Free under 100 trips/month. Above that, a metered fee based on the estimated drive time of trips run; the rate is available from Duet on request. |
A bill you can compute versus a bill you are quoted
HealthRide charges $59 per vehicle per month, all-inclusive. A 5-vehicle fleet pays $295. A 10-vehicle fleet pays $590. You can compute next month's bill on a napkin, and a busy month costs the same as a slow one.
Duet is free under 100 trips a month (roughly 4 or 5 trips per working day). Above that, the bill is metered on the estimated drive time of the trips you run, billed monthly in arrears, at a rate that comes from a sales conversation.
A metered bill grows with trip volume, so winning a new facility contract raises your Duet bill. On HealthRide it does not, and you know the exact number before you sign anything.
Takeaway: A flat $59 per vehicle is a number you can budget before you commit; a metered rate quoted in a sales call is not.
One-click day planning versus manual assignment by design
Duet keeps assignment manual by design. Dispatchers get a live map, drive-time estimates, and click-to-assign, and every trip is placed by hand. There is no optimizer.
HealthRide includes Ryder Go, which plans and assigns the entire day in one click. It sequences every trip across your fleet, and the dispatcher reviews the plan and adjusts anything before it applies.
On a 60-trip day that is the difference between placing 60 trips one at a time and reviewing one finished plan.
Takeaway: Duet leaves the whole day to manual placement by design; Ryder Go plans and assigns it in one click.
Software company versus software plus a marketing agency
Duet sells growth services alongside its software: Google Ads management at $200 a month plus your ad budget, facility outreach at $2,000 a month ($1,600 with Duet software), and website design at a one-time $400 for one page or $650 for five.
HealthRide is software only. If you want ads managed or facilities cold-called, you hire that out separately. Your software bill stays $59 per vehicle and nothing else rides on it.
Takeaway: With HealthRide, the software bill is only a software bill.
Which should you choose?
| If you are… | Our take |
|---|---|
| New operator running under 100 trips a month | Either works at that size. Duet is free under 100 trips a month. HealthRide is $59 per vehicle per month, and Ryder Go plans your day from the first trip. |
| A 10-vehicle fleet that budgets a fixed software line item | HealthRide. $590 a month, and the number is the same in a busy month and a slow one. Duet's bill at that size is metered on trip volume and quoted in a sales conversation. |
| Dispatcher handling 50+ trips a day | HealthRide. Ryder Go plans and assigns the entire day in one click, and the dispatcher reviews the plan. Duet keeps every assignment manual by design. |
| Operator who prefers a software bill that moves with trip volume | Duet. Its metered model is built for that preference. Most fleets budget better with a flat number, which is what HealthRide gives you. |
Frequently asked questions
Is Duet's software really free?
Yes, under 100 trips a month, with no credit card, no trial clock, and nothing feature-locked.
How much does Duet cost after 100 trips a month?
The fee is metered on the estimated drive time of the trips you run, counting loaded time only, billed monthly in arrears. The rate itself comes from a sales conversation with Duet, so you cannot compute the bill in advance. HealthRide is a flat $59 per vehicle per month either way.
How much does HealthRide cost?
HealthRide is $59 per vehicle per month, all-inclusive. Dispatch, Ryder Go day planning, the driver app, live tracking, billing, and support are included. There is no usage meter, so the bill does not change with trip volume.
Does Duet have route optimization or automatic trip assignment?
No. Duet keeps assignment manual by design, with a live map and drive-time estimates but no optimizer, so every trip is placed by hand. HealthRide includes Ryder Go, which plans and assigns the entire day in one click and lets the dispatcher review the plan before it applies.
What are Duet's growth services and what do they cost?
They are agency services sold separately from the software. Google Ads management is $200 a month plus your ad budget. Facility outreach is $2,000 a month ($1,600 with Duet software). Website design is a one-time $400 for one page or $650 for five pages. HealthRide sells software only, so the $59 per vehicle bill carries nothing else.
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