HealthRide vs Duet
HealthRide charges a flat $59 per vehicle per month and plans your whole day in one click with Ryder Go; Duet is free under 100 trips a month, then meters your bill at a rate that comes from a sales conversation, and keeps every assignment manual.
HealthRide vs Duet at a glance
| Capability | HealthRide | Duet |
|---|---|---|
| Dispatch board | IncludedOne daily board: drag trips onto drivers, watch live status colors update in real time. | IncludedOne live board with every vehicle, driver, and trip, color-coded statuses, and click-to-assign. |
| Trip scheduling | IncludedOne-time, round-trip (up to 8 legs), and recurring trips with routing and pricing built in. | IncludedStanding orders entered once (dialysis three times a week is their example) appear on the board automatically, plus bulk upload. |
| Route optimization | IncludedRyder Go plans and assigns the whole day in one click; the dispatcher reviews the plan before it applies. | Not offeredDeliberately manual by design. Duet offers a live map and drive-time estimates, but there is no auto-assignment or optimizer; every trip is placed by hand. |
| Live GPS tracking | IncludedEvery vehicle on one live map, fed by driver-app GPS. | IncludedLive map for dispatch, plus browser tracking links texted to riders and families with no app to download. |
| Driver app | IncludedNative iOS and Android app: run trips, navigate, update statuses, vehicle check-in. | IncludediOS and Android app with trip details, navigation, clock-in/out with break tracking, and pre-shift vehicle inspections. |
| Billing & invoicing | IncludedFacility invoices on payment terms, self-pay payment links, checks and cash, all in one ledger. | IncludedCMS-1500 claims generated from trips at contract rates, monthly facility invoices, and family-readable self-pay invoices. |
| Facility portal | IncludedFacilities get their own portal: request rides, track vehicles live, and view and pay invoices. | IncludedHospitals, rehabs, and nursing homes book and track their own trips directly. |
| Reports & insights | IncludedTrips, revenue, on-time performance, and driver activity with CSV export. | IncludedThree built-in dashboards (Graphs, Trends, and an Origin-Destination Map) with data exportable. |
| AI features | IncludedRyder Go plans and assigns the entire day in one click; AI phone receptionist in development. | IncludedAn AI phone agent answers calls 24/7, books trips onto the board, texts confirmations, and makes reminder calls. Included at no extra cost. |
| Data import & migration | IncludedCSV import for passengers, drivers, vehicles, and facilities that recognizes Bambi and MediRoutes layouts. | IncludedMigration of trip history, rider profiles, and driver information from your old software is included, and you can export everything at any time. |
| Onboarding & support | IncludedGuided onboarding, a public knowledge base, and direct support from the team that builds HealthRide. | IncludedLive onboarding training on video until dispatchers and drivers are comfortable; Duet says a phone call reaches a founder, not a phone tree. |
| Pricing | $59 per vehicle per month, every feature included | Free under 100 trips/month. Above that, a metered fee based on the estimated drive time of trips run; the rate is available from Duet on request. |
Duet details were checked against its public website on August 24, 2026.Looking for more options? See Duet alternatives.
A bill you can compute versus a bill you are quoted
HealthRide charges $59 per vehicle per month, all-inclusive. A 5-vehicle fleet pays $295. A 10-vehicle fleet pays $590. You can compute next month's bill on a napkin, and a busy month costs the same as a slow one.
Duet is free under 100 trips a month (roughly 4 or 5 trips per working day). Above that, the bill is metered on the estimated drive time of the trips you run, billed monthly in arrears, at a rate that comes from a sales conversation.
A metered bill grows with trip volume, so winning a new facility contract raises your Duet bill. On HealthRide it does not, and you know the exact number before you sign anything.
One-click day planning versus manual assignment by design
Duet keeps assignment manual by design. Dispatchers get a live map, drive-time estimates, and click-to-assign, and every trip is placed by hand. There is no optimizer.
HealthRide includes Ryder Go, which plans and assigns the entire day in one click. It sequences every trip across your fleet, and the dispatcher reviews the plan and adjusts anything before it applies.
On a 60-trip day that is the difference between placing 60 trips one at a time and reviewing one finished plan.
Software company versus software plus a marketing agency
Duet sells growth services alongside its software: Google Ads management at $200 a month plus your ad budget, facility outreach at $2,000 a month ($1,600 with Duet software), and website design at a one-time $400 for one page or $650 for five.
HealthRide is software only. If you want ads managed or facilities cold-called, you hire that out separately. Your software bill stays $59 per vehicle and nothing else rides on it.
Which should you choose?
| If you are… | What fits best |
|---|---|
| New operator running under 100 trips a month | Either works at that size. Duet is free under 100 trips a month. HealthRide is $59 per vehicle per month, and Ryder Go plans your day from the first trip. |
| A 10-vehicle fleet that budgets a fixed software line item | HealthRide. $590 a month, and the number is the same in a busy month and a slow one. Duet's bill at that size is metered on trip volume and quoted in a sales conversation. |
| Dispatcher handling 50+ trips a day | HealthRide. Ryder Go plans and assigns the entire day in one click, and the dispatcher reviews the plan. Duet keeps every assignment manual by design. |
Frequently asked questions
- Is Duet's software really free?
- Yes, under 100 trips a month, with no credit card, no trial clock, and nothing feature-locked.
- How much does Duet cost after 100 trips a month?
- The fee is metered on the estimated drive time of the trips you run, counting loaded time only, billed monthly in arrears. The rate itself comes from a sales conversation with Duet, so you cannot compute the bill in advance. HealthRide is a flat $59 per vehicle per month either way.
- How much does HealthRide cost?
- HealthRide is $59 per vehicle per month, all-inclusive. Dispatch, Ryder Go day planning, the driver app, live tracking, billing, and support are included. There is no usage meter, so the bill does not change with trip volume.
- Does Duet have route optimization or automatic trip assignment?
- No. Duet keeps assignment manual by design, with a live map and drive-time estimates but no optimizer, so every trip is placed by hand. HealthRide includes Ryder Go, which plans and assigns the entire day in one click and lets the dispatcher review the plan before it applies.
- What are Duet's growth services and what do they cost?
- They are agency services sold separately from the software. Google Ads management is $200 a month plus your ad budget. Facility outreach is $2,000 a month ($1,600 with Duet software). Website design is a one-time $400 for one page or $650 for five pages. HealthRide sells software only, so the $59 per vehicle bill carries nothing else.
More comparisons
- HealthRide vs BambiHealthRide is $59 per vehicle to Bambi's $69, with every payment type on one ledger and reports you can use today.
- HealthRide vs RouteGenieRouteGenie starts at $50 per vehicle plus paid add-ons. HealthRide is $59 with everything included.
- HealthRide vs MediRoutesMediRoutes adds $0.50 to every one-way trip, no-shows included. HealthRide is a flat $59 per vehicle.
- HealthRide vs TobiTobi starts at $60 per vehicle and prices the rest by sales call. HealthRide is $59, and that is the whole price.
- HealthRide vs ZeitRideZeitRide is $49 per vehicle. HealthRide's $59 includes one-click day planning, an AI assistant, and a facility portal.
- HealthRide vs TripMasterTripMaster is quoted per operation and sold in modules. HealthRide is a flat $59 per vehicle with everything included.
HealthRide plans the whole day in one click and bills every ride.