Realtime dispatch
The whole day on one board.
Every driver is a lane and every trip is a block, laid out on a live timeline. Statuses update in real time as your drivers work, so managing the day stays simple.
The timeline
See the day the way it actually happens.
Trips sit on each driver’s lane at the time they happen, colored by live status. Gaps, overloads, and tight turnarounds are visible at a glance, so you can fix them before they become problems on the road.
Assignment
Assign a trip in one motion.
Drag a trip onto a driver and it’s assigned. The board responds instantly: a good match highlights, and a bad one dims with the reason written out. No forms, no page loads, no second-guessing.
Readiness
Know the day is covered before it starts.
A strip above the board answers the first question of every morning: is today ready to run? Green means every trip has a driver. Amber lists exactly what still needs attention, so you fix the day instead of hunting through it.
Safety
Warnings before mistakes, not after.
Assign a wheelchair trip to a van without a lift and HealthRide stops you with a clear explanation. Exceptions are still possible when you need them, but they are deliberate, documented, and visible to the whole team.
The details
Built for the way dispatchers work
Live statuses
En route, arrived, picked up, completed. Every update appears the moment the driver taps it.
Early late warnings
The board estimates when a driver may miss the next pickup and flags it while there is still time to act.
Will-call trips
Flexible return trips hold their place on the board and activate the moment the passenger is ready.
Locked assignments
Pin an assignment and nothing reshuffles it.
Route templates
Save a well-built day and reuse it for any future date.
Fast at any size
The board stays smooth whether you run 5 vehicles or 500.
Questions
Good questions, straight answers.
Is the dispatch board really live?
Yes. Driver statuses and locations update on the board in real time as they happen. Nobody refreshes the page, and everyone on your team sees the same day.
What happens if I assign a trip the vehicle can’t handle?
HealthRide blocks it and explains why in plain English. If you truly need an exception, you confirm it with a written reason that stays visible on the trip.
Can two dispatchers work the board at once?
Yes. Every change, from the office or from the road, shows up for everyone in real time.