How to become an MTM Health transportation provider in 2026
To become an MTM Health transportation provider, apply through the join-our-network page on mtm-inc.net. A designated network representative takes you through application, credentialing, and contracting. Expect general and auto liability of $1 million to $2 million each depending on the state, with MTM named as additional insured, plus workers' comp, an in-person vehicle inspection, and trip work through the MTM Link portal and driver app.
On this page
Who MTM Health is
MTM Health says no privately held NEMT broker is larger. It is a woman-owned company in the St. Louis area. It started in 1995 as Medical Transportation Management and renamed itself MTM Health in 2025. Alaina Macia is President and CEO. Its public transit arm, MTM Transit, runs under its own brand.
MTM Health and MTM Transit have more than 6,000 employees between them. Together they coordinate over 35 million trips annually in every state, plus Washington, D.C. and Puerto Rico. The transportation network counts more than 1,250 service providers, from sedans and wheelchair vans to stretcher vans and public transit.
Three acquisitions shaped today’s company:
- Veyo closed in August 2022. Veyo’s independent drivers now run as VeyoRide inside MTM’s networks. See our Veyo guide.
- MTBA, an Arizona broker and taxi operator, closed on July 1, 2023.
- Access2Care was bought from Global Medical Response under an agreement announced in August 2024. Its Texas plans moved to the MTM Health name and MTM Link on May 14, 2026.
Where MTM Health operates in 2026
MTM runs statewide Medicaid programs in several states and brokers for many health plans elsewhere. These are the programs its state pages and client notices describe today.
| State | What MTM Health covers | Notes |
|---|---|---|
| Missouri | MO HealthNet participants | Statewide network |
| Wisconsin | Medicaid and BadgerCare Plus | State NEMT manager |
| Connecticut | HUSKY Health Medicaid | Operated by MTM since the Veyo acquisition |
| Nevada | Nevada Medicaid | State NEMT manager. Managed care went statewide on January 1, 2026, so rural members’ plans may now handle their rides |
| Idaho | Idaho Medicaid | Statewide broker |
| Iowa | Fee-for-service Medicaid, plus Elevance (Wellpoint), Iowa Total Care, and Molina members | State broker for fee-for-service |
| Minnesota | Fee-for-service Medical Assistance in the ten-county Twin Cities metro, plus rides to screenings for refugee recipients covered by the Minnesota Department of Health | Metro contract through the Metro County Consortium |
| Rhode Island | Medicaid NEMT and the Elderly Transportation Program | State NEMT manager. Adds providers only as needed, from a waitlist |
| Virginia | Fee-for-service Medicaid for DMAS | Taking over from Modivcare, which DMAS still lists as its broker. Providers finish MTM’s PASS and driver training before running fee-for-service trips |
| Florida | Fee-for-service regions B through F, UnitedHealthcare Community Plan since March 1, 2026, and Molina | Waiver runs to June 30, 2027 |
| Texas | Aetna Better Health, Community Health Choice, Cook Children’s, Dell Children’s, El Paso Health, Parkland, and Wellpoint | Adds Blue Cross and Blue Shield of Texas on October 1, 2026 |
| Mississippi | All three MississippiCAN plans: Magnolia Health, Molina Healthcare, and TrueCare | Plan contracts. Fee-for-service Medicaid moved to Modivcare on June 8, 2024 |
| New Mexico | Blue Cross and Blue Shield of New Mexico Turquoise Care | Starts November 1, 2026, taking over from Modivcare |
MTM also serves plan members in Pennsylvania (Highmark and Jefferson Health), Washington (Kaiser Permanente), Colorado (Denver Health), and Virginia (Elevance). In Medicaid managed care it serves Meridian, YouthCare, and Molina members in Illinois, adding Blue Cross Community Health Plans members on October 1, 2026, Molina and Aetna members in Michigan and Ohio, and Molina members in South Carolina. It also serves members of national Medicare plans, including UnitedHealthcare, Humana, Molina, Elevance, Aetna, and Zing, and HealthSpring Medicare Advantage since March 1, 2026.
How to become an MTM Health transportation provider
MTM recruits market by market. If it needs capacity where you operate, you hear back quickly. If it does not, it keeps your details on file.
- Apply to join the network. Commercial providers use the application on MTM’s join-our-network page. Independent drivers with their own car apply through VeyoRide instead.
- Meet your network representative. A designated representative interviews you and guides you through application, credentialing, and contracting.
- Sign the agreement. The contract sets your service area, levels of service, and rates, which MTM negotiates with each provider.
- Submit documents. Expect licensure, insurance certificates, background checks, driver certifications, and vehicle records. Our credentialing guide lists what most brokers ask for.
- Pass the vehicle inspection. Every vehicle’s first inspection happens in person with an MTM representative. Renewals can be done virtually by video in as little as one to two days, except in Texas.
- Complete training and onboarding. MTM walks you through the trip process. Every employee completes fraud, waste, and abuse training and HIPAA training each year.
MTM’s system blocks trip assignment to any provider whose credentials lapse, so renewals matter as much as the first approval.
MTM Health requirements
Insurance is set state by state. On both the general and the auto liability policy, name MTM Health as certificate holder and as additional insured.
| State program | General and auto liability |
|---|---|
| Missouri | $2 million each |
| Nevada, Rhode Island | $1.5 million each |
| Idaho, Minnesota | $1 million each |
| Wisconsin | $1 million combined single limit for each |
| Texas | Set during credentialing |
| Virginia | Full coverage as required by the Commonwealth |
Workers’ comp that meets state rules is required everywhere. Across its networks, MTM says drivers take CPR and ADA courses plus training on HIPAA privacy, passenger sensitivity, and medical needs. They also pass drug tests and multi-level background checks.
Virginia shows the detail inside one contract. Drivers need a criminal background check, a valid Virginia license, a DMV record check, MTM driver training, defensive driving, basic first aid, and wheelchair securement training for wheelchair work. Vehicles pass MTM’s inspection twice a year and carry an inspection sticker on the rear passenger window.
How trips reach you
MTM sends trips electronically. Most providers work them in the MTM Link Provider Portal and the MTM Link Driver app. MTM Link also connects to several third-party dispatch platforms, so you can keep your own software. MTM requires every trip to be tracked electronically as proof of completion or cancellation.
Trip rules from MTM’s Virginia contract give a sense of the standard:
- Arrive within 15 minutes before or after the scheduled pickup time.
- Report any delay beyond 15 minutes to MTM right away.
- Keep ride time within the direct travel time plus 45 minutes.
- Secure wheelchairs facing forward with four straps plus a lap and shoulder belt.
- Transport only between the pickup and drop-off on the reservation, with no extra stops.
Return rides with no set time run as will-call trips. MTM’s member tools tell riders the driver should arrive within one hour of an “I’m ready” request.
How MTM Health pays providers
MTM pays for completed, electronically documented trips at the rates in your agreement. In Wisconsin, payment is weekly by direct deposit. Rhode Island posts a provider rate schedule. Elsewhere rates are negotiated one provider at a time.
MTM does not pay for no-shows. Its advice is to confirm the pickup with the member the day before and cancel if the member will not travel. Keep vehicle inspections current as well. MTM ties timely claims processing to on-time inspection renewals.
What changed in 2025 and 2026
- 2025. Medical Transportation Management becomes MTM Health.
- April 1, 2025. Community First Health Plans in Texas moves from MTM to SafeRide Health.
- July 3, 2025. South Carolina announces its intent to award the statewide NEMT contract to MTM. On October 2, 2025, the Chief Procurement Officer finds MTM’s proposal nonresponsive because it relied on the VeyoRide network, and sends the procurement back.
- January 16, 2026. South Carolina’s Procurement Review Panel issues its order on MTM’s appeal and upholds that decision. Modivcare remains the state’s broker.
- March 1, 2026. MTM takes over UnitedHealthcare Community Plan of Florida and HealthSpring Medicare Advantage.
- May 14, 2026. Access2Care’s Texas plans move to the MTM Health brand and MTM Link.
- October 1, 2026. Blue Cross and Blue Shield of Texas moves its Medicaid members from Modivcare to MTM Health.
- November 1, 2026. Blue Cross and Blue Shield of New Mexico moves its members from Modivcare to MTM Health.
MTM lost Mississippi’s fee-for-service program to Modivcare on June 8, 2024. It still arranges rides for all three MississippiCAN plans.
MTM Health provider contacts
- New providers: the application on MTM’s join our network page
- Vehicle inspections: inspections@mtm-inc.net
- Virginia provider line: 866-810-8302
- Wisconsin vendor account management: providerswi@mtm-inc.net
Once contracted, your vendor account manager is the contact for trip and payment questions.
Documenting MTM trips
MTM wants every trip tracked from start to finish. HealthRide’s driver app records GPS miles, pickup and drop-off timestamps, and on-screen signatures, and it keeps the recorded wait time when a rider does not show. The full trip log exports as CSV or PDF from reports when a broker asks for backup.
Frequently asked questions
- Is MTM the same company as MTM Health?
- Yes. Medical Transportation Management, founded in 1995, renamed itself MTM Health in 2025 to reflect its work beyond transportation. MTM Transit, its public transit arm, keeps its own brand. Veyo and the former Access2Care business are now part of MTM Health.
- How much insurance does MTM Health require?
- It depends on the state. MTM's state pages ask for general and auto liability of at least $1 million each in Idaho and Minnesota, $1.5 million each in Nevada and Rhode Island, and $2 million each in Missouri. Wisconsin asks for a combined single limit of $1 million. MTM must be the certificate holder and additional insured, and you need workers' comp.
- Does MTM Health pay for no-shows?
- No. MTM's state provider pages say it does not reimburse transportation providers for no-shows. Confirm each trip with the member the day before, and cancel through MTM if the member will not travel.
- How often does MTM Health pay?
- MTM's Wisconsin provider page says payment is weekly by direct deposit. Rates are set with each provider individually, except in programs such as Rhode Island where MTM posts a provider rate schedule.
- What if MTM is not recruiting in my area?
- MTM keeps your application on file and contacts you when a need opens. Some markets run a waitlist. Rhode Island, for example, accepts new providers only as needed, estimates an 8 to 12 month wait, and holds virtual information sessions twice a year.
