Software for fleets in Alivi's network: Alivi trips on your board on their own

Where Alivi trips come from

Alivi’s Florida ride work comes from three streams.

Sunshine Health is the Medicaid stream. Sunshine contracts with Alivi to administer non-emergency transportation for its Medicaid, Long Term Care, and Comprehensive Long Term Care members and for three specialty plans: Pathway to Shine, Mindful Pathways, and Power to Thrive. Alivi took over Sunshine’s Medicaid rides on January 1, 2025, and standing orders booked with Modivcare, the previous vendor, carried over. Florida AHCA’s subcontractor report for the second quarter of 2026 lists Alivi as a Sunshine State Health Plan subcontractor under its legal name, EpicMD Technologies, LLC, trading as Alivi NEMT Network.

For Alivi’s company background and the steps to join, read the Alivi provider guide.

How Alivi hands out trips

Alivi hands out trips through auto-assignment tuned to each provider’s own profile, with a provider relations specialist as the human contact. Its Ride Assist team supports providers when problems come up, and the contact center is staffed around the clock. Trips and payment processing both run through Alivi’s transportation provider portal.

Alivi’s callback form hints at what the profile rests on. It asks every new company for:

• Service state and counties
• NPI number
• Driver and vehicle totals
• Levels of service
• Dispatch platform

Treat those answers as promises. A profile that still lists four wheelchair vans when two are in the shop invites wheelchair trips you cannot cover. Keep vehicle counts and levels of service current with your specialist, and know your real capacity by county and vehicle type before a busy week. The dispatch question matters too: Alivi wants to know which dispatch system you run, so have an answer ready when you apply.

Service rules to plan your day around

Sunshine and Wellcare publish their own booking rules, and your dispatch has to fit both.

Sunshine adds three rules of its own. A trip longer than 100 miles each way, or one leaving Florida for a neighboring state, needs Sunshine’s authorization. Facilities and providers set up standing orders for members. Members also get three non-medical trips a month, such as shopping, within their home county or 30 miles of it, and long-term care members get three more for volunteering or mentoring.

Two rules shape the day more than the rest.

The 60-minute return. A will-call can come at any hour, and the clock starts at the member’s call. A dispatcher needs to see which vans are empty and close to the clinic, and to send one without breaking the next scheduled pickup. Returns should sit on the board as open trips from the start of the day, not get typed in when the phone rings.

The service level on each trip. Alivi’s Wellcare page defines door to door as service for members who need the driver’s help and cannot move on their own, while curb to curb is for members who need no help. A trip booked door to door and run curb to curb is a service failure even if it was on time. The level has to travel with the trip to the driver’s phone.

Records Alivi can ask to see

Alivi’s record retention policy (policy COM.0017, effective January 1, 2024) applies to its providers and drivers as well as its staff. It sets a ten-year minimum, counted from when a record was created or from the last date of service, whichever comes later. The policy lists what counts:

• Trip logs and driver logs
• Billing and reimbursement records
• Communication logs with Medicaid members and health care providers
• Vehicle upkeep and inspection reports
• Reports of incidents, and any disciplinary action
• Medical necessity and authorization documents
• Provider credentialing files

The same policy sets a rule for edits. Any change to a record has to show the date, the time, the reason, and the person who made it. Forged signatures and altered trip logs count as falsification, and the penalties run from suspension or termination to repaying losses and a referral to Medicaid or law enforcement. A trip sheet corrected by hand needs that note too. Software that saves every change with its author and time covers most of the rule, and a short note supplies the reason.

Oversight runs on a yearly cycle. Alivi’s oversight policy for downstream providers, in force since January 1, 2025, has each provider sign an attestation when it joins and again every year. The attestation covers exclusion checks against the OIG and SAM lists, HIPAA privacy and security, how records are kept, background checks, and who owns and manages the company. Every year Alivi audits no fewer than one in twenty of its active providers. The broker credentialing checklist and our guide to NEMT documentation requirements help you keep that file ready.

Running Alivi trips with the rest of your day

Florida Medicaid rides follow the member’s health plan, so the broker depends on the rider’s plan, not on where you drive. The same AHCA report lists MTM for Molina Healthcare of Florida and Modivcare for Aetna Better Health of Florida, for example. A fleet that wants Medicaid riders across plans ends up holding several broker contracts, plus its facility and private-pay work. The Florida NEMT guide maps each plan to its vendor.

Here is an example of how a five-van Miami-Dade fleet’s day might split:

Every one of those trips uses the same vans and drivers. What changes is the rate, the evidence the payer wants, and where the invoice goes. Keep the payer on every trip from the moment it is booked, so a Sunshine rider is never priced from your private rate sheet.

What to look for in software for Alivi work

1. Open returns on the board. Will-calls held in place and sent within the 60-minute window.
2. Service level on the driver’s phone. Door to door, wheelchair, or stretcher shown on every trip.
3. An edit history. Every change to a trip saved with who made it and when.
4. Signatures and GPS miles. Captured at the trip and kept for ten years.
5. Recurring trips. Standing orders from dialysis and day programs that build themselves.
6. Credential reminders. Warnings before a license, insurance policy, or inspection lapses.
7. Per-payer rates. Alivi, other brokers, facilities, and private riders priced separately.

Where HealthRide fits Alivi work

HealthRide connects with your brokers, like MTM, Alivi and Sentry. New Alivi trips show up on your board on their own, and nobody has to copy them over from a portal, as broker connections explains. On the dispatch board Alivi trips sit beside your facility and private-pay rides, and each one keeps its signatures, GPS miles, on-time record, and no-show wait time. HealthRide also records every change, and each person on your team sees only what their role allows.