RideSource provider guide: Oregon Health Plan rides in Lane County

What RideSource is

RideSource is the call center Lane Transit District uses to arrange transportation across Lane County, mostly for Medicaid members, older adults, riders with disabilities, and people with low incomes. Its two largest services are ADA paratransit in the Eugene and Springfield area and non-emergent medical transportation for Oregon Health Plan members. It also runs smaller programs, including veterans’ transportation, one-time help for urgent needs, and mileage reimbursement for volunteer drivers.

For a transportation provider, the key point is who does what.

In a February 2026 update, LTD reported 237,181 medical rides for local Medicaid members over the prior year, against 122,818 paratransit rides. By ride count, NEMT is the larger of RideSource’s two main services. LTD’s glossary describes private providers as contracted transportation companies used mainly to expand capacity for RideSource brokerage services.

Who RideSource serves

RideSource covers every Trillium member in Trillium’s southwest region, which OHA lists as all of Lane County plus western Linn and western Douglas counties. In the rest of Linn and Douglas, other ride services handle other plans, so check the member’s plan before counting on a trip.

The Trillium rows follow OHA’s current list of CCO ride services, and the other rows follow OHA’s brokerage map, effective July 1, 2023. In February 2026, LTD reported that the call center runs NEMT for OHA’s open card members as well as for Trillium, plus non-medical rides for some Medicaid members whose care plans include them. One change since the map: PacificSource Community Solutions left Lane County after January 31, 2026, and OHA moved its members to Trillium, so those riders now book through RideSource too. Some members could choose open card instead. Our Oregon state guide covers every region’s ride services.

How providers get RideSource work

The path to RideSource work runs through the call center and LTD.

1. Contact RideSource. Call 541-682-5566 or write to the RideSource Call Center office at 240 Garfield St., Eugene, OR 97402. Ask for the person who handles contracted private providers, and say which service types, hours, and parts of the county you can cover. Because MTM runs the brokerage operations for LTD, ask whether your agreement would be signed with LTD or with MTM.
2. Register as an LTD vendor. LTD runs its formal solicitations on the B2GNow procurement portal. Registration is free, and registered vendors get an email when a solicitation matches the NAICS codes they chose.
3. Get an NPI. Trillium rides are CCO rides, and CCOs enroll their contracted providers with OHA on form OHP 3108, which asks for an NPI registered in NPPES. Our NPI guide explains the steps.
4. Build driver and vehicle files to both rule sets. RideSource trips can fall under the CCO rule or the open card rule, compared in the next section.
5. Carry workers’ compensation. OHA requires brokerages to make every subcontractor with employees carry it under ORS 656.017, unless an exemption applies. Ask RideSource which liability limits it requires. Our workers’ comp guide explains the coverage.
6. Check city rules. The City of Eugene’s business license office lists medical transport services under its registration requirements, so call it at 541-682-5379 before you base vehicles in the city.

OHA’s open card rule tells brokerages how to hand out trips: by cost, the equipment the rider needs, each subcontractor’s capability, availability, and past performance, and the brokerage’s need to keep enough capacity. That puts your rates, equipment, availability, and track record ahead of any sales pitch. Our guide to subcontracting NEMT trips covers how these arrangements usually work.

LTD also buys accessible vehicles and leases them to nonprofit and for-profit operators and local agencies in Lane County that carry older adults or riders with disabilities. The February 2026 committee packet names MTM (for RideSource), South Lane Wheels, Pacific Crest Bus Lines in Oakridge, and River Cities Taxi in Florence. A small company adding wheelchair capacity can ask LTD whether a lease is open to it.

Driver and vehicle rules for RideSource trips

Trillium members ride under OAR 410-141-3925. Open card members ride under OAR 410-136-3040. The two rules overlap, but the deadlines differ.

Both rules ban smoking and vaping inside the vehicle at all times. Trillium’s rider’s guide also tells members that its ride services and drivers must be trained in Oregon’s medical ride rules. Our driver file checklist puts every driver document in one folder.

Trip standards and pay rules

Trillium’s 2026 rider’s guide tells members what to expect, and those promises become your standards. It says rides are covered around the clock, every day of the year, and asks members to call at least 24 hours ahead when they can, so expect evening, weekend, and same-day requests.

• Arrival and waiting. Drivers wait up to 15 minutes beyond the scheduled pickup time and phone the ride service before they leave. Members only have to board within their pickup window.
• Clinic hours. A member should reach a building no sooner than 15 minutes before it opens and should be on the way home within 15 minutes of closing time. The exceptions: the member asks for other timing, or the visit is expected to run past closing.
• Will-call. When no return time was set, the member calls after the visit and should be picked up within an hour. Our will-call guide covers holding capacity for these.
• Late arrivals. If lateness on your end costs the member the appointment, the trip counts as a provider no-show. It goes unpaid and the provider is suspended.
• Schedule changes. Drivers cannot change an assigned pickup time without documented permission.
• Other ride types. Members may ride in a taxicab or, when they choose it, a ride-hail car, and the guide notes that ride-hail drivers wait only 5 minutes.

OAR 410-136-3220 sets how open card trips are paid:

• Base rate. Each mode has a base rate agreed between the brokerage and the subcontractor.
• Waiting and assisting. Time spent waiting for a rider to reach the vehicle, or helping a rider in or out, is never paid. Other waiting may be paid in limited cases: a rider on your gurney who cannot transfer to one at the facility, nausea after dialysis or chemotherapy, or a stop for prescriptions or medical supplies.
• Vehicle and rate. An ambulatory rider carried in a wheelchair van earns the ambulatory rate. A reclining wheelchair earns the wheelchair rate.
• Ambulances used as stretcher cars. They earn the stretcher rate, except on rides longer than two hours that need a health care professional aboard, which earn the ambulance rate.
• Shared rides. When riders need the same mode, the first earns the full base rate and each extra rider half of it. Paid miles run only between the first pickup and the final destination.
• Mileage. Actual miles only, over the most cost-effective route for the rider’s condition.

OHA also requires its open card brokerages to confirm appointments with medical providers on at least 5 percent of ride requests. OAR 410-141-3520, which covers transportation providers on CCO trips, sets a 10-year retention period for records. An open card brokerage can also ask for documents that back up the costs it reports to OHA.

Contacts

Doing it faster

A fleet that runs RideSource trips next to private-pay and facility work needs everything in one view. HealthRide keeps every trip, whoever booked it, on one dispatch board. A will-call return keeps its spot on the board and goes live as soon as the rider is ready, which makes a one-hour pickup promise easier to keep. Ryder Go can then plan your whole day in one click.