How to become a Ride Health transportation provider
To become a Ride Health transportation provider, complete the Transportation Provider Application on ridehealth.com with your company details, service levels, counties, insurance, fleet size, and driver training. Ride Health is not a state Medicaid broker. It coordinates rides for PACE programs, disability agencies, health systems, and Medicaid and Medicare plans, offers trips to contracted providers through its TRIP portal, and pays in two-week periods.
On this page
Who Ride Health is
Ride Health is a New York company that coordinates transportation for healthcare organizations. It pairs its own software with a round-the-clock operations team, and it describes its focus as rides for older adults, people with disabilities, and other vulnerable patients.
Ride Health is not a state Medicaid broker. It works for the organizations that pay for rides, and it fills those rides from a mixed network. That network can include the customer’s own vehicles, contracted transportation providers, Uber and Lyft, and emerging autonomous services. For a transportation company, Ride Health works like a NEMT broker: it sends you trip offers, you run the rides, and Ride Health pays you.
Ride Health closed a $15 million funding round in December 2025.
Where Ride Health operates
Ride Health describes its network as covering all 50 states and says it coordinates millions of rides a year. Its work follows its customers rather than a state contract, so the trips available to you depend on which of its clients operate near you.
| Customer type | What the rides look like |
|---|---|
| Medicaid managed care plans | Behavioral health visits, day programs, prenatal care, pediatric specialty visits, dialysis, and oncology |
| MLTC and MLTSS plans | Daily or several-times-a-week rides to adult day programs, dialysis, and behavioral health, including wheelchair and stretcher riders |
| Medicare Advantage plans | Supplemental benefit rides |
| PACE programs | Overflow when the PACE center’s own fleet is full |
| I/DD agencies and California Regional Centers | Daily rides to day services with consistent drivers |
| Health systems and senior primary care | Discharges, appointments, and follow-up visits |
| Opioid and SUD programs | Rides to treatment |
Customers it names include Archwell Health, Baylor Scott & White, CommuniCare, Harbor Regional Center, My Choice Wisconsin, and Services for the UnderServed. Ride Health is based in New York, and its Regional Center work is in California, where Regional Centers act as transportation brokers for people with developmental disabilities.
How to become a Ride Health transportation provider
Ride Health takes applications through an online form, and questions go to its network team at network@ridehealth.com.
- Complete the Transportation Provider Application. It covers your company, owners, tax ID, and Medicaid ID and NPI if you have them.
- Describe your operation. List your service levels, fleet and dispatch hours, dispatch software, how much notice you need to accept a trip, whether you take on-demand requests, and the counties you serve.
- Report your insurance. Give your carrier plus limits and expiration dates for general liability, auto liability, and workers compensation.
- Size your capacity. Estimate vehicles by type, drivers, and rides per day, and say which driver training your team holds.
- Expect a document request later. The form is a first look at your company. It says specific documents are not required yet, which means corporate, driver, and vehicle files come in a later step.
What the application asks you to show
| Topic | Options on the form |
|---|---|
| Service levels | Ambulatory sedan or taxi, minivan or SUV, wheelchair or ambulette, bariatric wheelchair, stretcher or gurney, BLS, ALS |
| Coverage hours | Early morning (5 to 8 am), standard (8 am to 6 pm), late night (6 pm to midnight), or 24 hours, for both fleet and dispatch |
| Advance notice | Same day, 1 to 2 days, 3 to 5 days, or 6 or more days |
| Capacity | Fewer than 10, 11 to 30, 31 to 50, or more than 50 rides a day |
| Driver training | Defensive driving, CPR, first aid, PASS, wheelchair securement (5-point tiedown), and spill kit or bloodborne pathogen training |
| Certifications | DBE, WBE, MBE, HUB, or disabled veteran enterprise, if any |
Ride Health also asks whether you can provide compliance information for each driver, so have license, background, and training records ready before you apply.
How trips reach you
Ride Health offers trips through TRIP, its Transportation Reporting Interface for Providers. TRIP has four tabs.
- Read Me. Instructions and an overview of the process.
- Available Offers. Trip offers to accept or decline, one ride card per leg. If you want a whole round trip, accept every leg. Once you decline an offer, you cannot take it back.
- Manifest. Accepted rides for today and the future, where you update each trip as it runs. Driver and vehicle information is required on every accepted ride.
- Historical. Completed rides for payment review.
The Available Offers and Manifest tabs refresh every five minutes, so check them often. Ride Health expects you to run every trip you accept rather than keep only the best ones, and any trip you send back must reach it no later than two hours before pickup. Each ride has a Ride Key that also serves as its billing reference. Will-call returns show an estimated time. Ride Health tells providers not to dispatch a will-call on that time, and to wait until the ride’s status changes to requesting.
Vehicle types follow entry height. Sedans and minivans count as low entry. SUVs and large passenger vans count as high entry. Wheelchair rides need a wheelchair accessible vehicle.
How Ride Health pays providers
Ride Health pays in two-week periods, and the Historical tab is where payment happens.
- Fix statuses first. Correct any missing or wrong end status within one day of the ride. Status must be accurate before you accept payment.
- Review the period. The official review opens two business days after a pay period closes.
- Accept or dispute. You have five days to accept payments or dispute them. You can accept payments in bulk, except for rides you disputed before, and you can dispute only a ride that is in an end status.
- Adjustments. Ride Health answers status update requests and disputes, makes cost adjustments within five business days of approving a request, and finishes adjustments by the start of the next review period.
Wait time is paid only when approved before the ride. For an unexpected wait, call Ride Health during the ride.
What changed in 2025 and 2026
- Funding. Ride Health raised $15 million in December 2025.
- Autonomous vehicles. Ride Health’s platform lists emerging autonomous providers alongside customer fleets, traditional NEMT companies, and Uber and Lyft, and its November 2025 article series covered driverless rides in healthcare. Wheelchair, stretcher, and assisted rides still need equipped vehicles and trained drivers.
Provider contacts
| Purpose | Contact |
|---|---|
| Network and application questions | network@ridehealth.com |
| Main line | (833) 267-7433 |
| Application | Transportation Provider Application |
Doing it faster
Ride Health requires accurate ride statuses before you can accept payment, so clean trip data matters. HealthRide’s trip log records GPS miles, pickup and drop-off timestamps, and the rider’s on-screen signature for every leg. It also keeps the recorded wait on each no-show, and the log exports as CSV or PDF from reports.
Frequently asked questions
- Is Ride Health a Medicaid broker?
- No. Ride Health is not a state Medicaid broker. It is a care transportation company that runs rides for healthcare organizations, including Medicaid managed care plans, managed long-term care plans, Medicare Advantage plans, PACE programs, disability service agencies, California Regional Centers, and health systems. It fills rides with those organizations' own fleets and with contracted transportation providers.
- What does the Ride Health application ask for?
- Company and owner details, your federal tax ID, Medicaid ID and NPI if you have them, the service levels you offer, fleet and dispatch hours, your dispatch software, how much notice you need, the counties you serve, insurance carrier and limits for general liability, auto liability, and workers compensation, vehicle and driver counts, daily ride capacity, and driver training.
- How do I get trips from Ride Health?
- Through TRIP, Ride Health's provider portal. Trip offers appear on the Available Offers tab, where you accept or decline each leg and add the driver and vehicle. Accepted rides move to the Manifest tab, where you update status as the trip runs.
- How does Ride Health pay providers?
- Ride Health reviews payments in two-week periods. After a period closes, completed rides appear on the Historical tab, where you accept or dispute each payment. The review starts two business days after the period ends, and you have five days to respond.
- Does Ride Health pay for wait time?
- Only when it is approved. Wait time must be approved before the ride is accepted and completed. If an unexpected wait comes up during a ride, call Ride Health while the ride is underway to ask for permission, and note the minutes waited if you dispute the amount.
