How to become a One Call transportation provider for workers comp rides
To become a One Call transportation provider, submit the Become a Provider form on onecallcm.com as a transportation company. One Call is not a state Medicaid broker. It coordinates care for workers compensation claims. It contracts agency and independent companies for sedan, wheelchair, stretcher, and ambulance rides for injured workers, confirms each ride the day before, and pays you after you invoice One Call, which then bills the insurer.
On this page
Who One Call is
One Call is a Jacksonville, Florida company that coordinates ancillary care for workers compensation claims. When an injured worker needs physical therapy, diagnostic imaging, medical equipment, an interpreter, or a ride to an appointment, the insurer or case manager refers the service to One Call, and One Call arranges it with a contracted provider. It says it serves more than one million injured workers a year.
Transportation is one of nine service lines. The others are dental, diagnostics, durable medical equipment, home health and complex care, language services, analytics, physical medicine, and prosthetics and orthotics. In billing, One Call may also appear as One Call Care Management, One Call Medical, Align Networks, Medical Services Company (MSC), or Navigere.
How One Call differs from a Medicaid broker
One Call behaves like a NEMT broker in one way: it takes the ride request, picks a transportation company, and pays that company. The money and the rules come from workers compensation, not Medicaid.
| Medicaid NEMT broker | One Call | |
|---|---|---|
| Who the rider is | A Medicaid or plan member | A worker hurt on the job |
| Who sends the request | Member, facility, or health plan | Adjuster or case manager on the claim |
| Who ultimately pays | State Medicaid or a managed care plan | The workers compensation payer or employer on the claim |
| What you need to join | State Medicaid enrollment plus broker credentialing | A One Call provider contract |
| Who you bill | The broker | One Call |
That makes One Call work closer to private pay NEMT than to Medicaid. Every trip is tied to an open claim, and the claim decides what is covered.
Where One Call operates
One Call arranges care for injured workers nationwide on behalf of workers compensation payers. Its work follows open claims, not a state Medicaid contract. The rules that shape your trips are your own state’s vehicle, licensing, and insurance laws, plus One Call’s contract. One Call notes that stretcher service is offered in accordance with state regulations, so stretcher operators should confirm their state’s rules first. Our state guides summarize those rules.
Ride types One Call books
One Call arranges seven modes of transportation. Ground operators can compete for the first five.
| Mode | How One Call describes it |
|---|---|
| Sedan | RelayRIDE rideshare or a directly contracted agency or independent provider |
| Wheelchair | Wheelchair accessible van; the worker stays in the wheelchair during the ride |
| Stretcher | Van or larger vehicle with tie-downs for a gurney, offered in accordance with state regulations |
| Basic life support | Non-emergency ambulance with an EMT and a second attendant |
| Advanced life support | Non-emergency ambulance with two EMTs and a paramedic |
| Air ambulance | Fixed-wing, bed-to-bed, domestic and international |
| Overnight travel | Commercial flights, ground transportation, and hotel stays |
How to become a One Call transportation provider
One Call adds transportation companies through the same provider network process it uses for all service lines.
- Check your state requirements. Have your business registration, vehicle registrations, commercial auto coverage, and any state permits for wheelchair or stretcher service in place before you apply.
- Submit the Become a Provider form. The form is on onecallcm.com. Make clear that you are a transportation company and list the ride types you run.
- Work with your Network Account Manager. Each contracted provider gets a single point of contact for the contract, onboarding, and process updates.
- Read the transportation protocols. One Call posts a transportation referral protocol and a transportation invoice and payment protocol on its Provider Protocols page. Read both before you accept your first referral.
- Get portal access. One Call runs product-specific provider portals for referrals, claim and payment status, and document uploads. The provider network portal support line is (800) 872-2875.
One Call also runs a Quality Improvement program that monitors, evaluates, and improves service across its provider network.
How rides reach you
One Call’s ride workflow follows a fixed sequence.
- Referral. An adjuster or case manager refers the ride. One Call confirms receipt to them and contacts the injured worker.
- Scheduling. One Call calls the worker to introduce itself, then reconfirms the ride one day ahead of the appointment.
- Assignment. A driver is assigned and One Call watches the trip in real time, sending the rider updates on the driver’s status. Sedan rides may go to RelayRIDE, One Call’s rideshare program, or to a contracted agency or independent provider.
- Missed rides. One Call tells the adjuster or case manager when a ride is missed. RelayRIDE trips can also be rebooked automatically.
Because every ride is tied to a claim, the details on the referral matter. Run the ride to the address and mode on the referral, and keep the confirmation.
How One Call pays providers
You invoice One Call for the completed ride. One Call processes payment to you and submits the bill to the payer. Do not bill the injured worker.
One Call accepts electronic bills and attachments through four clearinghouses: Jopari, Data Dimensions, Optum, and Waystar. Each has its own One Call payer IDs by service line. All electronic submissions need the required supporting documentation. The transportation invoice and payment protocol and your contract cover the invoicing details, so read both before your first trip.
What changed in 2025 and 2026
- Data Dimensions. One Call announced a deal to buy Data Dimensions, an electronic data interchange clearinghouse it already accepted bills through, on March 3, 2026, and completed the purchase on April 15, 2026.
- What to ask. If you bill electronically, ask your Network Account Manager whether payer IDs or clearinghouse options have changed since the Data Dimensions purchase.
Provider contacts
| Purpose | Contact |
|---|---|
| Join the network | Become a Provider form |
| Provider network portal support | (800) 872-2875 |
| Electronic billing and payer IDs | AP_payables_ediInt@onecallcm.com |
| Corporate office | 841 Prudential Dr., Suite 204, Jacksonville, FL 32207 |
Billing One Call from HealthRide
Set One Call up as its own payer with its own rates, and HealthRide turns completed trips into invoices priced from those rates. Each trip log keeps GPS-recorded miles, pickup and drop-off timestamps, and the rider’s on-screen signature, and it exports as CSV or PDF when an adjuster asks for backup.
Frequently asked questions
- Is One Call a Medicaid NEMT broker?
- No. One Call is not a state Medicaid broker. It coordinates ancillary care for workers compensation claims, and its rides come from workers compensation payers and employers who refer injured workers. Medicaid enrollment is not what gets you in the door.
- What kinds of rides does One Call arrange?
- Sedan rides, wheelchair van rides where the worker stays in the wheelchair, stretcher vans offered under state rules, basic and advanced life support ambulance trips, air ambulance, and overnight travel. Sedan work goes to its RelayRIDE rideshare program and to directly contracted agency and independent providers.
- Who pays for a One Call ride?
- One Call does. You invoice One Call for the completed ride, One Call pays you, and One Call bills the insurer or other payer. The injured worker is not billed.
- Is One Call the same company as One Call Medical Transports?
- No. One Call Medical Transports (ocmt.com) is a separate company that has coordinated ground medical transport worldwide since 2004 and runs its own provider partner program, which you join by calling (630) 444-2100 or emailing providers@ocmt.com. This guide covers One Call, the workers compensation company based in Jacksonville, Florida.
- How do I bill One Call electronically?
- One Call accepts electronic bills through several clearinghouses, including Jopari, Data Dimensions, Optum, and Waystar, each with its own One Call payer IDs by service line. For payer ID or connection questions, email AP_payables_ediInt@onecallcm.com.
