Team chat

Your whole team, one conversation away.

Real-time messaging between the office and your drivers, built into the portal and the driver app. Send announcements to the whole fleet, message one driver, and keep every conversation with the company.

The HealthRide Messages workspace with a driver list and a live conversation

One inbox

Company conversations, not personal phones.

Every driver has one conversation with dispatch, and the whole office shares it. Any dispatcher can pick up where another left off, nothing is stuck on someone’s personal phone, and the full history stays with the company.

Instant

As fast as texting, organized like software.

Messages arrive instantly in both directions, with read receipts so nobody wonders whether something was seen. Drivers get push notifications on the road, and the office sees every conversation in one place.

In context

Message from wherever the question comes up.

See something on the live map or the dispatch board? Every driver card has a message button that opens the conversation right there, so you ask the question without losing your place.

Announcements

Tell everyone at once, and know who read it.

Send an announcement to all your drivers in one step: weather routes, policy changes, schedule updates. You can see who received it and who read it, and for important updates you can require each driver to confirm.

The details

Made for transportation teams

Full history

Every conversation keeps its complete record and stays with the company.

Required confirmations

Important announcements can require each driver to sign off.

Private notifications

Push notifications never include passenger details.

Urgent when it matters

Priority announcements stand out from routine updates.

Presence built in

See who is online or on a break before you send.

Passenger reminders

Separate from team chat, automatic SMS reminders keep riders informed about their trips.

Questions

Good questions, straight answers.

Do drivers and dispatchers need to share phone numbers?

No. All communication runs through the app under the company’s name. Personal numbers stay personal, and conversations stay with the business.

Can I confirm every driver saw an important update?

Yes. Send it as an announcement and require confirmation. You will see exactly who has read it, who confirmed, and who still needs a reminder.

Can passengers use the chat?

Chat is for your team. Passengers receive automatic SMS reminders about their trips instead, so they are ready when the vehicle arrives.

See how HealthRide fits your operation.