# Cancel a trip or mark a no-show

> Cancel a trip with a reason, and the ride home too if you like. Mark a no-show when the rider wasn't there. You can undo both.

Source: https://healthride.app/knowledge-base/trips/cancel-or-no-show/

A cancelled trip or a no-show stays in your trips with its reason, for your reports and for whoever you bill. Nothing is deleted.

## Cancel a trip

1. Open the trip from the **Trips** page. Then select **Change status**, and **Cancel trip…**. On **Dispatch**, **Cancel trip…** is in the trip's menu.

2. The **Cancel this trip?** box opens with this trip checked. To cancel the ride home too, check it under "Also cancel the other trip in this round trip?" The rider's other trips later that day show below it.

3. Pick a **Reason**, like **Passenger asked to cancel**. If you pick **Other**, type the reason.

4. Select **Cancel trip**, or **Cancel 2 trips**. If a driver had the trip, it comes off their day and they're told in their app.

To cancel several trips at once, check them on the **Trips** page and select **Cancel**. One reason goes on all of them.

## Mark a no-show

Drivers usually do this in their app when the rider isn't there, and the app saves how long they waited. To do it yourself:

1. Open the trip, select **Change status**, then **Mark no-show…**.

2. Pick a **Reason**, like **Passenger not at pickup**, and select **Mark no-show**.

## Undo it

Open the trip, select **Change status**, then **Uncancel trip** or **Undo no-show**. It happens right away. An uncancelled trip goes back to **Unassigned** with no driver, so give it to a driver again. An undone no-show goes back to the step it was on, like **At pickup**.

## What gets billed

A cancelled trip or a no-show costs nothing unless you charge fees. To charge them, go to **Settings** › **Rates**, select **Standard rates**, and turn on **Cancellations & no-shows** on the **Cancellations** tab. See [Set your rates](/knowledge-base/billing/set-your-rates/).

- **Late cancel fee:** charged only when the rider or facility cancels close to pickup. That means the reasons **Passenger asked to cancel**, **Facility asked to cancel**, **Passenger not ready (e.g. discharge delayed)** and **Passenger refused service**. Reasons on your side, like **No driver available** or **Weather**, never charge.
- **No-show fee:** charged on every no-show.
- **Brokers** pay only the fees on their own custom rates.

A trip with a fee is ready to invoice like any finished trip.

## If something looks wrong

| What you see | What to do |
|---|---|
| "The rider is already on board. Undo the pickup first, then cancel." | Select **Change status**, then **Revert to At pickup…**. Then cancel. |
| There's no **Mark no-show…** | The trip needs a driver first. You also can't mark a no-show once the rider is on board. |
| You booked the trip by mistake | Select **Change status**, then **Delete trip…** instead. You can delete a trip only before anything happens on it. |