# Send an update to your drivers

> Send one message to every driver's app, or to one driver, and ask them to sign off so you know who has read it.

Source: https://healthride.app/knowledge-base/messages/send-an-announcement/

Use an update for news every driver needs, like a road closure, a holiday schedule or a new rule. Drivers see it in their app for 90 days, and you can see who has read it.

> **Leave passenger details out**
>
> Updates show up as notifications on drivers' phones, and those aren't private. Don't put rider names or health details in the title or the message.

## Steps

1. In the menu on the left, under **Operations**, select **Communications**. Then select the **Updates** tab.

2. Select **New update**. The **Send an update** form opens.

3. Under **Who gets it**, select **All active drivers**. For a single driver, select **One driver** and pick them in **Driver**.

4. Under **Priority**, keep **Normal**, or select **Urgent** for something drivers must see right away. Urgent updates are marked in red.

5. Type a **Title**, like **SW 27th Ave closed Monday**, and the **Message** drivers will read.

6. To have each driver confirm they read it, turn on **Ask drivers to sign off**.

   *Screenshot: The Send an update form with All active drivers picked, a title and message typed, and Ask drivers to sign off turned on*

7. Select **Send update**. You'll see "Update sent." and the update shows at the top of your list.

## What your drivers see

Each driver gets a notification on their phone. The update stays in the **Alerts** tab of their app. If you asked them to sign off, it waits at the top of that list until they tap **Acknowledge** at the bottom of the update. It then says **Acknowledged**.

## See who signed off

In the **Updates** tab, each update in the list says how far along it is, like "3 of 6 signed off" or "Everyone has seen it". Select an update to see the names:

- **Waiting on**: drivers who haven't signed off yet. Next to each name you'll see "Seen" or "Delivered" with a time, or "Not delivered yet".
- **Signed off**: drivers who have, with the time they did it.

If you didn't ask for sign-off, the two lists are **Haven't seen it** and **Seen**.

## Good to know

- **Who can send updates.** Owners, admins and dispatchers. Office staff can message drivers but can't send updates.
- **It goes to drivers who have joined.** Drivers who join after you send it don't get it.
- **You can't edit or take back an update.** To correct one, send a new update.
- **You don't get an alert when a driver signs off.** Open the update to check, and [message](/knowledge-base/messages/message-a-driver/) or call anyone still under **Waiting on**.

## If something looks wrong

| What you see | What to do |
|---|---|
| There is no **New update** button | Only owners, admins and dispatchers can send updates. Ask your owner. |
| "No drivers to send to" | None of your drivers had joined when you sent it. See [Add your drivers](/knowledge-base/getting-started/add-your-drivers/), then send the update again. |
| A driver shows "Not delivered yet" | Their phone hasn't received it. Ask them to open the HealthRide Driver app and look in **Alerts**. |