# Let Ryder Go plan your day

> Ryder Go tries thousands of driver and trip combinations and gives you a plan for the day to check and apply.

Source: https://healthride.app/knowledge-base/dispatch/ryder-go/

Ryder Go gives your waiting trips to drivers. It tries thousands of ways to match drivers and trips, then shows you a plan. Nothing changes until you apply it.

Use it whenever you have more than a few trips to place. For a single trip, drag it to a driver on the [Dispatch board](/knowledge-base/dispatch/the-dispatch-board/) instead.

## Before you start

**You'll need**

- Trips booked for that day. They wait in the **Unassigned** list on the Dispatch board.
- A shift that day for every driver who should get trips. Ryder Go leaves out drivers without one. See [Plan your crew schedule](/knowledge-base/dispatch/crew-schedule/).

**You can add later**

- Your own timing rules. Ryder Go starts with standard ones. See [Choose how Ryder Go plans your day](/knowledge-base/dispatch/ryder-go-settings/).

## Steps

1. In the menu on the left, select **Dispatch**. Use the arrows at the top to pick the day you want to plan.

2. In the **Unassigned** list on the right, tick the trips you want planned. To plan every trip in the list, tick none.

3. At the bottom of the list, select **Ryder Go**. The **Who can take these trips?** window opens.

4. Leave **Whole fleet** picked to use every driver with a shift that day. Or select **Choose drivers** and tick the ones to use. A driver who can't take trips says why, like "Set a daily shift first".

5. Select **Run Ryder Go for the whole fleet**, or **Run Ryder Go with 3 drivers**. You'll see "Ryder Go is planning your day…". It usually takes under a minute. To cancel, select **Stop planning**.

6. **Ryder Go's plan** opens on the right. Its suggestions show in the drivers' rows as blue blocks with a dotted outline. Point at one to see who it goes to.

7. Check the plan (see below), then select **Apply 12 trips**. The trips go to their drivers and show in their apps. To throw the plan away, select **Discard**.

## Check the plan

The line under **Ryder Go's plan** sums it up, like "12 trips get a driver · 2 trips need you". Three tabs list the trips:

- **New**: trips that get a driver. Untick a trip to leave it out. It stays in **Unassigned**.
- **Moved**: trips that go to a different driver. You see these when you re-plan a whole day.
- **Not placed**: trips Ryder Go couldn't fit, each with the reason, like "No driver working that day is approved for stretcher rides."

If a **Before you apply** box shows at the top, read it first. It names drivers Ryder Go left out and why, like "Ryder Go left out Sam Patel, who has no shift that day."

## Trips Ryder Go couldn't place

Fix what the reason says, like a missing shift or a wrong address, then run Ryder Go again. When a driver still has room, the trip says so, like "It fits on Tasha Greene's schedule." Select **Add it** to give it to her. Any trip left over stays in **Unassigned**, ready to drag to a driver.

## Re-plan a whole day

When every trip already has a driver and nothing is ticked, **Ryder Go** opens **Re-plan the day** instead. It moves trips between your drivers for tighter routes. Check and apply that plan the same way.

## Good to know

- **You stay in charge.** Ryder Go only runs when you select it, and only changes your board when you select **Apply**.
- **Trips your team placed stay put.** Ryder Go doesn't move a trip someone gave a driver by hand, unless you turn on **Let Ryder Go move them** in its settings. A locked trip never moves.
- **Will-calls join once the rider is ready.** A will-call still waiting for the rider's call isn't planned.
- **Pickup times stay as booked.** Riders and drivers see the booked time. If you allow early or late pickups in Ryder Go's settings, point at a trip to see the time Ryder Go planned.
- **Who can use it:** owners, admins and dispatchers.

## If something looks wrong

| What you see | What to do |
|---|---|
| "Select at least one unassigned trip to optimize." | Nothing is left to plan on this day. Check the day, and clear any search on the **Unassigned** list. |
| Most trips are **Not placed** | Check that your drivers' shift hours cover the trips, and that drivers and vans have the skills and spaces riders need. |
| "...changed since this plan was made. Run Ryder Go again for a fresh plan." | A trip changed after the plan was made. Select **Run again**. |