# Set your rates

> Check the sample rates every new company starts with, set your own fares and fees, and give one payer different prices.

Source: https://healthride.app/knowledge-base/billing/set-your-rates/

Every ride's price comes from your rates. Set your own before you book your first real ride, so your invoices come out right.

> **You start with sample rates**
>
> New companies get sample rates so rides can be booked right away. Until you change them, an ambulatory ride costs \$40 for the first 10 miles and \$3 for each mile after that. Wheelchair rides are \$50 and \$4.50 a mile, and stretcher rides \$100 and \$6 a mile. Waiting costs \$15 for every 15 minutes after the first 15.

## Before you start

**You'll need**

- What you charge to start a ride and for each mile, for each kind of ride

**You can add later**

- Fees for extra help, nights and holidays, late cancellations and no-shows
- Different prices for one payer

## Steps

1. At the bottom of the menu on the left, select **Settings**. Under **Business**, select **Rates**.

2. Select **Standard rates**. They apply to every ride unless a payer has custom rates. The **Ride fares** tab opens.

3. Under **Fares**, type the **Base fare**, **Included miles** and **Per mile** for **Ambulatory**, **Wheelchair** and **Stretcher**. Included miles are the miles the base fare already covers.

   *Screenshot: The Standard rates window on the Ride fares tab, showing the sample base fare, included miles and per-mile price for ambulatory, wheelchair and stretcher rides*

4. Under **Mileage rounding**, pick how miles are counted, like **Round up to the next mile**.

5. Select the **Wait & long trips** tab. Under **Wait time**, check the **Rate**, the block of time it's **Billed per**, and the **Free minutes** before waiting costs anything.

6. To charge fees, open **Extra fees**, **Nights & holidays** or **Cancellations**. Turn on the switch at the top of the box, then type each fee. Fees stay off until you turn them on.

7. To check a price, select the **Preview** tab and try a sample trip.

8. Select **Save changes**. You'll see "Rates saved." Rides you book from now on use the new rates.

## Give one payer different prices

1. In the menu on the left, under **Finance**, select **Payers**, then select the payer, like **Maple Grove Dialysis**.

2. Select **Custom rates**. **New custom rates** opens with the payer already under **Payers**.

3. Type a **Name**, like "Maple Grove rates". If other payers pay the same prices, add them under **Payers**. For a contract with an end date, pick **Ends on a date**.

4. Select **Next: set rates**. Type only what's different for this payer. Blank boxes use your standard rates, shown in gray.

5. Select **Save changes**. You'll see "Custom rates saved."

## Good to know

- **Booked rides keep their price.** New rates change only rides you book after you save. To start new prices on a set day, like the first of the month, pick **Start on a date** next to **Save changes**.
- **Brokers pay only the fees you set for them.** Your standard fees, like a no-show fee, are never charged to a broker. Add the fees a broker allows to its custom rates.
- **XL, Broda and Geri chairs and Stretcher XL** use the Wheelchair or Stretcher rate until you set their own. Select **More types** to see them.
- **Charge for driving empty?** On the **Wait & long trips** tab, turn on **Empty miles**. They count from your headquarters to a pickup, and back after drop-off.
- **Owners and admins** change standard rates. Only the owner sets custom rates.

## If something looks wrong

| What you see | What to do |
|---|---|
| A ride booked earlier still has the old price | Booked rides keep their price. To change one, open the ride, select **Edit trip** and type the new price. If it's already on an invoice, change it there with **Edit invoice**. |
| A broker's ride has no no-show fee | Brokers only pay the fees in their own custom rates. Add the fee there. |