# Add who pays you

> Add the facilities, brokers and insurance plans you bill, with their billing email and when their invoices are due. Riders who pay for themselves need no setup.

Source: https://healthride.app/knowledge-base/billing/add-who-pays-you/

Add each facility, broker and insurance plan you bill once. Then you can pick them when you book a ride, and their finished rides wait under their name, ready to invoice.

You don't need payers to start. A rider can always pay for their own rides.

## Before you start

**You'll need**

- The payer's name
- For a facility, its billing email and billing phone

**You can add later**

- The address and a billing contact name
- When their invoices are due. It starts at **Due in 30 days**.
- Different prices for this payer

## Steps

1. In the menu on the left, under **Finance**, select **Payers**.

2. At the top right of the list, select **Add payer**. **Add a payer** opens and asks "Who pays you for trips?"

3. Select **Facility**, for a nursing home, clinic or program. For a broker or an insurance plan, see the next section.

4. Under **Find your facility**, type its name, like **Maple Grove Dialysis**, and pick it from the list. HealthRide fills in its name, type and address. If it isn't listed, select **Enter details manually**.

5. Type the **Billing email** and **Billing phone**. Invoices go to this email.

6. Under **When invoices are due**, pick how long they have to pay, like **Due in 30 days**.

7. Select **Add facility**. You'll see "Maple Grove Dialysis created." and the facility shows in your list.

## Brokers and insurance plans

- **A broker:** select **Broker**, then pick it under **Which broker?** If it isn't there, select **Another broker** at the bottom. Check its details and select **Add broker**.
- **A broker marked Connects directly** can send its rides straight to your schedule. Type your company name the way the broker has it, the **State you serve with them**, and the code or ID the broker gave you. Then select **Request connection**. We set it up with the broker and let you know when it's live.
- **An insurance plan:** select **Insurance plan**. Type the **Name**, and the **Billing email** if you have it, then select **Add insurance plan**. For any other organization, pick **Something else**.

## Good to know

- **Riders who pay for themselves need no setup.** Every passenger you add can pay their own way. When you book, pick **Rider pays** under **Payer**.
- **Brokers and insurance plans** usually want to be billed their own way, such as on their website. Their page says so. HealthRide keeps each ride's final price for your reports.
- **Some payers pay different prices.** On the payer's page, select **Custom rates**. See [Set your rates](/knowledge-base/billing/set-your-rates/).
- **Copy more people on invoices.** Edit the payer and add up to 5 emails under **CC on invoice emails**. To show trip numbers instead of rider names on their invoices, turn off **Include passenger details on invoices**.
- **Some payers only pay with the rider's signature.** The owner picks when drivers collect it, on the payer's page under **Signatures**.

## If something looks wrong

| What you see | What to do |
|---|---|
| There's no **Add payer** button | Only the owner adds payers on this page. To add a facility, select **+** at the top of the screen, then **Payer**, then **Facility**. |
| **Add facility** stays gray | Type the **Facility name**, **Billing email** and **Billing phone**. All three are needed. |
| The broker isn't under **Which broker?** | Select **Another broker** at the bottom of the list and type its name. |