# Switch from another system

> Bring your drivers, vehicles and facilities over from a spreadsheet, then your passengers and upcoming trips, so you don't have to type them again.

Source: https://healthride.app/knowledge-base/account/switching-from-another-system/

You don't have to type everything again. Download your lists from your old system as spreadsheets, and upload them here.

| What comes over | Where you upload it |
|---|---|
| Drivers, vehicles and facilities | **Settings** › **Imports & Exports**, in the steps below |
| Passengers | **Passengers** › **Import passengers**. See [Import passengers](/knowledge-base/passengers/import-passengers/). |
| Upcoming trips, including broker trip files | **Trips** › **Upload**. See [Import trips](/knowledge-base/trips/import-trips/). |

Past rides and invoices don't come over. Rides your file marks as finished, cancelled or no-show are left out. Keep a copy of your history from your old system.

## Before you start

**You'll need**

- One file for each list: CSV, TSV, TXT, XLS or XLSX, up to 20 MB

**You can add later**

- Passengers and trips. Bring them over after your drivers, vehicles and facilities.

## Steps

1. At the bottom of the menu on the left, select **Settings**. Then, under **Operations**, select **Imports & Exports**. The **Import** tab shows **Switching from another software?**

2. Under **What are you importing?**, select **Drivers**, **Vehicles** or **Facilities**.

3. Drop your file in the **File** box, or click the box to choose it. Then select **Upload**. HealthRide reads the file and matches its columns by their names.

4. Check the list. **Ready to import** shows how many rows will be added. Rows under **Can't import** say why, like "Driver name is required." If a column went into the wrong place, select **Change columns** and fix it.

5. Select the import button, like **Import 7 drivers**. You'll see how many were added. Select **View drivers** to see them.

Do the same for your other lists.

## After you import

- **Invite your drivers to the app.** Imported drivers show **No pending invite**. Open the three-dot menu at the end of each row and select **Send new invite**. See [Add your drivers](/knowledge-base/getting-started/add-your-drivers/).
- **Check each vehicle.** Make sure its seats and wheelchair spots are right, and add where it parks overnight. Until you do, its day starts and ends at your headquarters.
- **Facilities** show on the **Payers** page.

## Good to know

- **Keep the ID column from your old system.** If you upload the same list again, HealthRide updates what it already has. Without an ID column, the same vehicles and facilities are added a second time. Drivers are also matched by email.
- **Vehicles count toward your plan.** If your plan is full, the extra vehicles aren't added. Add room first in [Manage your subscription](/knowledge-base/account/your-subscription/).
- **Who can import:** owners and admins bring over all three lists. Office staff can bring over facilities.

## If something looks wrong

| What you see | What to do |
|---|---|
| "This file type can't be uploaded." | Save the file as CSV or XLSX and upload it again. |
| Some rows are under **Can't import** | Fix those rows in your file and upload only them again. |
| Some vehicles weren't imported | Your plan may be full. Add room in **Settings** › **Subscription**, then upload those vehicles again. |
| A file won't go in at all | Send us a message from [Support & feedback](/knowledge-base/account/support-and-feedback/) and tell us which list it is. |