# Download your data

> Download your passengers, drivers, vehicles and facilities as spreadsheets from Settings, and your trips from the Trips page.

Source: https://healthride.app/knowledge-base/account/download-your-data/

Your data is yours. Download it any time, to keep a copy or to send to a payer or partner. Each file opens in Excel or Google Sheets.

## Download your lists

1. At the bottom of the menu on the left, select **Settings**. Then, under **Operations**, select **Imports & Exports**.

2. Select the **Export** tab at the top of the page. **CSV downloads** shows four files.

3. Select the one you want. It shows "Downloading…" for a moment, and the file saves to your computer's Downloads folder.

| File | What's in it |
|---|---|
| **Passengers CSV** | Each passenger's name, phone, email, birth date, Medicaid ID and mobility notes |
| **Drivers CSV** | Each driver's name, email, phone, status and ID |
| **Vehicles CSV** | Each vehicle's name, plate, VIN, year, make, model, seats, wheelchair spots and status |
| **Facilities CSV** | Each facility's name, type, phone, billing email and status |

## Download your trips

1. In the menu on the left, under **Operations**, select **Trips**.

2. At the top right of the list, select **Download**. The **Download trips** form opens.

3. Under **Report**, pick **All trip details** for a spreadsheet with one row per trip. The other reports are PDFs, like **Signed trip log** for a broker or an audit.

4. Pick a **Start date** and **End date**. To narrow it down, pick **Payers** or **Passengers**.

5. Select **Download CSV**. You'll see "All trip details downloaded."

## Good to know

- **Download only some rows.** On the **Passengers**, **Drivers**, **Vehicles** or **Payers** page, check the boxes next to the rows you want and select **Export**. Invoices and payments in **Billing** work the same way.
- **Each file is a snapshot.** It shows your data at the moment you download it. Download it again for a fresh copy.
- **Passenger files hold private details,** like birth dates and Medicaid IDs. Share them only with people who should have them.
- **More downloads are on the Reports page,** like **Time log CSV** for driver hours.

## If something looks wrong

| What you see | What to do |
|---|---|
| There's no **Export** tab, or no **Download** on Trips | People with the **Viewer** role can't download these files. Ask your owner or admin. |
| "This download has more than 25 trips." | Pick a shorter date range or fewer payers. **GPS proof** takes up to 25 trips at a time, and the other PDFs up to 100. |
| "None of these trips are completed yet." | PDF reports include only completed trips. To get every trip, pick **All trip details**. |